aws connect get-metric-data
Gets historical metric data from the specified Amazon Connect instance. For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide
Options
| Name | Description |
|---|---|
--instance-id <string> | The identifier of the Amazon Connect instance |
--start-time <timestamp> | The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15. The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours |
--end-time <timestamp> | The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp. The time range between the start and end time must be less than 24 hours |
--filters <structure> | The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported |
--groupings <list> | The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues. The only supported grouping is QUEUE. If no grouping is specified, a summary of metrics for all queues is returned |
--historical-metrics <list> | The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide. ABANDON_TIME Unit: SECONDS Statistic: AVG AFTER_CONTACT_WORK_TIME Unit: SECONDS Statistic: AVG API_CONTACTS_HANDLED Unit: COUNT Statistic: SUM CALLBACK_CONTACTS_HANDLED Unit: COUNT Statistic: SUM CONTACTS_ABANDONED Unit: COUNT Statistic: SUM CONTACTS_AGENT_HUNG_UP_FIRST Unit: COUNT Statistic: SUM CONTACTS_CONSULTED Unit: COUNT Statistic: SUM CONTACTS_HANDLED Unit: COUNT Statistic: SUM CONTACTS_HANDLED_INCOMING Unit: COUNT Statistic: SUM CONTACTS_HANDLED_OUTBOUND Unit: COUNT Statistic: SUM CONTACTS_HOLD_ABANDONS Unit: COUNT Statistic: SUM CONTACTS_MISSED Unit: COUNT Statistic: SUM CONTACTS_QUEUED Unit: COUNT Statistic: SUM CONTACTS_TRANSFERRED_IN Unit: COUNT Statistic: SUM CONTACTS_TRANSFERRED_IN_FROM_QUEUE Unit: COUNT Statistic: SUM CONTACTS_TRANSFERRED_OUT Unit: COUNT Statistic: SUM CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: COUNT Statistic: SUM HANDLE_TIME Unit: SECONDS Statistic: AVG HOLD_TIME Unit: SECONDS Statistic: AVG INTERACTION_AND_HOLD_TIME Unit: SECONDS Statistic: AVG INTERACTION_TIME Unit: SECONDS Statistic: AVG OCCUPANCY Unit: PERCENT Statistic: AVG QUEUE_ANSWER_TIME Unit: SECONDS Statistic: AVG QUEUED_TIME Unit: SECONDS Statistic: MAX SERVICE_LEVEL Unit: PERCENT Statistic: AVG Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600 |
--next-token <string> | The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results |
--max-results <integer> | The maximum number of results to return per page |
--cli-input-json <string> | Performs service operation based on the JSON string provided. The JSON string follows the format provided by ``--generate-cli-skeleton``. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally |
--starting-token <string> | A token to specify where to start paginating. This is the NextToken from a previously truncated response. For usage examples, see Pagination in the AWS Command Line Interface User Guide |
--page-size <integer> | The size of each page to get in the AWS service call. This does not affect the number of items returned in the command's output. Setting a smaller page size results in more calls to the AWS service, retrieving fewer items in each call. This can help prevent the AWS service calls from timing out. For usage examples, see Pagination in the AWS Command Line Interface User Guide |
--max-items <integer> | The total number of items to return in the command's output. If the total number of items available is more than the value specified, a NextToken is provided in the command's output. To resume pagination, provide the NextToken value in the starting-token argument of a subsequent command. Do not use the NextToken response element directly outside of the AWS CLI. For usage examples, see Pagination in the AWS Command Line Interface User Guide |
--generate-cli-skeleton <string> | Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value ``input``, prints a sample input JSON that can be used as an argument for ``--cli-input-json``. If provided with the value ``output``, it validates the command inputs and returns a sample output JSON for that command |